Marshall’s must think designers are pretty stupid
I have been confused about these Marshall’s commercials for a while. They set up these bizarre scenarios in which fashion designers don’t seem to understand the concept of return policies, customer service, or basic retail practices. For instance, in the ad below, their fancy European designer, Bjorn, writes the number 100 on an order slip, and the clothing supplier he’s buying from assumes he wrote 700. First of all, I doubt they’d finish their transaction without going over the total cost, but even if they did, once the 700 shirts showed up on his doorstep, you’d think Bjorn would simply call up the supplier and be like, “I only ordered 100 shirts. I’m not paying for 700.” End of story. A few bucks for return shipping might be lost, but it’s not the end of the world.
It may pay to be shoppertunistic, but it clearly doesn’t pay to be a pushover in the retail business.